Frequently Asked Questions (FAQ)
Welcome to Raku Shop BD – Your Source for 100% Authentic Japanese Skincare & Hair Care Product.
1. What is Raku Shop BD?
Raku Shop BD is an online store offering authentic Japanese skincare and hair care products, delivered across Bangladesh. We bring premium Japanese beauty directly to your door.
2. Are your products authentic?
Yes. We guarantee 100% authenticity. All products are imported directly from Japan – no replicas, no expired goods.
3. How do I place an order?
You can order directly through our website. www.rakushopbd.com
- Browse your desired products
- Click Add to Cart
- Proceed to Checkout and fill in your delivery details
Alternatively, message us on Facebook or Instagram for manual ordering assistance.
4. Do you offer Cash on Delivery (COD)?
Yes. We offer COD for most locations within Bangladesh.
5. How long does delivery take?
- Dhaka City: 2–4 business days
- Outside Dhaka: 3–7 business days
Note: Times may vary during holidays or campaigns.
6. What are the delivery charges?
- Inside Dhaka: BDT 80
- Outside Dhaka: BDT 150
7. Can I return or exchange a product?
Yes, but only if:
- The product is damaged
- You received the wrong item
Please report issues within 24 hours of delivery with clear photo proof.
8. Do you offer discounts or special deals?
Yes! Follow us on social media or subscribe to our newsletter for:
- Flash sales
- Promo codes
- Exclusive bundles
9. Can I pre-order an item that’s out of stock?
Yes. Contact us to request a pre-order. We’ll confirm availability and expected arrival time 20~30 Days.
10. How can I contact Raku Shop BD?
You can reach us through:
📱 Phone/WhatsApp: [+880 1339-411587]
📧 Email: [rakushopbd@gmail.com]
📩 Facebook/Instagram
