RakuShopBD (“we”, “our”, “site”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we may share it, and your rights regarding your data.
1. Information We Collect
- Personal Information: Name, email address, phone number, billing/shipping address, payment details (such as card information, mobile banking, cash-on-delivery).
- Transaction Details: Order history, product purchases, payment status, delivery records.
- Technical Information: Browser type, IP address, device information, cookies, and tracking data.
- Usage Data: Pages viewed, time spent on the site, clicks, and other interactions.
2. How We Use Your Information
- To process and deliver your orders
- To manage and verify payments
- To provide customer support and respond to inquiries
- To improve our website and services
- To send promotional offers, updates, and newsletters (if you opt-in)
- To comply with legal or regulatory obligations
3. Sharing and Disclosure of Information
We do not sell or rent your personal data. However, we may share it under the following circumstances:
- With trusted service providers (such as payment gateways, delivery partners, automation platforms)
- When required by law (courts, government authorities, legal processes)
- With your consent, for any specific purpose
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Track website performance and traffic analytics
- Provide a personalized browsing experience
You can disable cookies in your browser, but some site features may not work properly.
5. Data Security
We use SSL encryption and industry-standard security measures to protect your information. However, no method of transmission over the internet is completely secure. We continuously update our systems to maintain strong security.
6. Data Retention
We retain your personal data only as long as it is necessary for business purposes or required by law. Once the data is no longer needed, we securely delete or anonymize it.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your information
- Opt-out of promotional communications
To exercise these rights, please contact us at rakushopbd@gmail.com.
8. Children’s Privacy
We do not knowingly collect data from children under the age of 18. If you are a parent or guardian and believe your child has shared personal information with us, please contact us so we can remove it.
9. Automation & Third-Party Tools
We may use third-party workflow automation platforms such as n8n to connect our systems with services like our official Facebook Page. This allows us to:
- Automatically post updates, offers, or product information on our Facebook Page
- Respond faster to customer messages or comments via automated workflows
- Improve efficiency in customer service and communication
When automation runs, some information (such as your public name, profile ID, or messages sent to us through Facebook) may be processed. We only use this information to provide service and improve customer support.
All data handled through n8n or similar tools is subject to this Privacy Policy and is processed securely.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant, we will notify you through our website or email.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 Email: rakushopbd@gmail.com
📞 Phone: 01339411587